Ishmail: Immediate Identification of Important Information
نویسندگان
چکیده
This paper describes Ishmail, a program designed for people who get a lot of electronic mail. Most email programs do not address the main problem experienced by people who get a lot of email: information overload. Given a deluge of email, how does one maintain control over incoming message traffic and reduce the time required to find important messages? Some email programs support classification of messages into separate mailboxes, but this is only a partial solution. Ishmail is unique in that it not only sorts messages into mailboxes, but it orders mailboxes by a combination of user-specified priorities and alarms. While most mail programs only alert users about unread messages, Ishmail supports independent alarms on each mailbox with customizable thresholds and filters. Users control their alarms, mailboxes, and messages through customizable summaries that act as both views and interactive controls. Three additional unique features of Ishmail are 1) the ability to read messages safely from multiple locations, 2) multiple levels of archiving, and 3) multiple levels of customization (Ishmail exploits Emacs Lisp’s extensibility and customization features). Ishmail has been in continuous use by about a dozen people for more than a year and by several dozen people for several months. Many users have commented that now that they have Ishmail, they cannot imagine living without it. This paper describes the design and implementation decisions that we think make Ishmail useful, in particular, Ishmail’s user-interface strategy and Ishmail’s database and classification system. Generalizations about broader information filtering problems are also discussed.
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تاریخ انتشار 1995